Pacific Communications Wins Pelco Dealer of the Year

18 Mar 2010

by: Staff

In a coup for Australia’s largest electronic security distributor, Pacific Communications has been awarded Pelco’s Distributor of the Year Award for the region.

According to Pacom’s Rob Meachem, the win is recognition of Pacific Communications’ and the Hills Security Group’s effort over the past 12 months as well as a culmination of decades of hard work. The win is a big deal for Pacom, given Pelco opened up its distribution channels last year.

“We have been side by side with Pelco for 3 decades and to still be winning these awards is a clear testament to our team of people and our loyal Pacom customer base that is recognised by Pelco,” Meachem says.

The Pacom/Pelco relationship is one of the oldest business relationships in the video surveillance industry and the recent win shows that relationship is as dynamic as it has ever been.

“Pacom’s relationship with Pelco is more than 3 decades old and goes back to the days when Pacific Communications first brought Pelco products to Australia,” Meachem explains. “Another highlight of the relationship between the 2 companies dates to the Pacom Matrix Switch back in the 90’s.

“And we still today have some of the legends of the Australian surveillance industry working for us from those very early years,” Meachem says. “These guys include Co Smit, Adi Kirsch and Graham Rowe to name a few.

“What is just as pleasing is that even with all the changes over the years Pelco still treats us as their number one platinum partner and I guess this award is recognition of our success.”

Meachem puts the award down to an all-team approach.

“From the co-operation with Pelco to the massive stock holdings, our approved self service centre, and the inherent knowledge of the product by our great people is the key,” Meachem says.

“More than 36 per cent of our staff has been with Pacific Communications for 10 years or more and as such this continuity of staff means continuity of service to customers,” he explains.

“This consistency is a huge key to our success as a business and our relationship with suppliers like Pelco. If I had to pick some people as being pivotal to the relationship with Pelco, then I would say Co, Ardi and Graham. They have been in it from the start.

“It has also been great to get strong support from Pelco’s HQ in the U.S. and from Terry Yallouris at Pelco in Australia, whose team has made a special effort to support Pacom.” 

Importantly, Meachem says Pacom will continue to work hard to grow its Pelco business.

“After more than 30 years of success and given we are winning these types of awards and winning them in a year that included the GFC we will not change our successful formula,” Meachem says.

“As a distributor of products our aim is to grow – that’s because growth creates opportunities for all stakeholders.”